Returns & Exchanges
Quality checks are done prior to being despatched, however, should any item be received damaged or broken please contact us via e-mail within three days of receiving your item, including a photo and description of the fault.
If the item has been damaged in transit we will either replace or refund at our earliest. If the item is out of stock we will contact you and offer an alternative or a refund. It is at the buyers cost to return the faulty item.
We may ask that an item is returned for assessment. In this case, we will arrange and pay for a courier to collect the item from you. If a replacement is available it will be sent out to you at no charge. A copy of the purchase invoice must accompany the return and the item must be returned back to Molly and me with all packaging and labels intact, along with proof of purchase (receipt) within 10 days of purchase. Please do not return an item to us unless you have discussed with us first by email.
Please note that we do not offer refunds if you have changed your mind. We can not exchange the following:
- Beauty and Personal Care products,
- Sale Items
- and items not in original condition or packaging.